Cinnabon Rewards FAQ
How do I get the Cinnabon app?
Search for Cinnabon in the Apple Store or Google Play Store.
What type of phone do I need to use the app?
Our app is available for use on iOS and Android phones. You can find the app in the Apple Store and Google Play
I don’t have a smartphone. How can I place my order?
You can place online orders via our website. Just click on “Order Now” at the top of the screen.
Do I need an account to participate in the Rewards program?
Yes, you need to sign up on our app or website and create an account to be able to earn and redeem rewards.
Is there a fee for enrolling in the Cinnabon Rewards program?
Nope, this program is free!
What do I do if I forget my password?
On the app’s login screen, click “Reset Password”, and we'll help you out.
Why is this app asking for permission to have access to my location?
This is not a requirement, but enabling your location allows the app to find bakeries nearest to you. You can
manually search for a location if you do not allow the app access to your location.
Can I order Cinnabon delivery?
Yes! When you order through our app or from order.cinnabon.com, you’ll have the option of receiving your order
delivery or pickup.
Can I order catering through the app?
Catering orders cannot be placed through the app at this time.
Do I get points for anything I purchase from Cinnabon?
You will get points for all purchases over $1 except catering orders and gift cards.
Can I earn and redeem rewards at any Cinnabon bakery?
Not all Cinnabon bakeries are currently able to honor Cinnabon Rewards. Find a list of bakeries that participate
Cinnabon Rewards HERE.
I forgot to scan my app at the bakery. Can I still get points for my purchase?
You’ve got 3 days to enter the purchase in your app to earn points. On the Rewards screen, click “Earn” and
scan the receipt barcode or enter the barcode number manually.
Do my points expire?
Yes, points that have not been converted to a reward expire after 12 months of inactivity. As long as you’re
or redeeming points within a 12 month timeframe, your points won’t expire.
How do I redeem rewards?
If you’re redeeming in bakery, just tap into the Rewards section of the app, find the reward you want to redeem
tap “Redeem”. A QR code will display for a team member to scan.
You can also redeem rewards in the app or on our website by adding the applicable item to your basket and
the reward from the "Available rewards and offers" section in the basket. Sales tax and service fees may be
reward redemptions via online or in-app orders.